Trip Cancellation Guarantee

Trip Cancellation Guarantee (TCG) is a mandatory program on Yacht Cabin and is automatically included in the service fee at booking. It applies only to trips with Confirmed status (see our FAQ for the full trip status flow). If a confirmed trip is canceled, the participant receives a full refund.

​

Refund conditions

• Canceled by the captain/organizer: If the captain (boat owner) cancels the trip after you confirm participation (i.e., after paying the service fee and obtaining Confirmed status), Yacht Cabin refunds the entire amount you paid. This includes the service fee, any deposit, and any full trip payment made via Yacht Cabin.

• Boat unavailable: If the booked boat is not available for any reason (e.g., technical breakdown, double-booked on your date), this is treated as a cancellation. A full refund of all amounts paid via Yacht Cabin applies.

• Material misrepresentation: If the actual boat or essential trip conditions differ significantly from the listing (e.g., a clearly different model/equipment or location), this is considered a material misrepresentation and is treated as a cancellation with a full refund of amounts paid via Yacht Cabin.

• Platform errors: System issues caused by Yacht Cabin (e.g., double-booked berth, payment glitch) are covered. All payments made through the platform are refundable in such cases.

​

Note: TCG covers only amounts paid through the Yacht Cabin platform. Any payments made directly to the captain or via third parties (outside Yacht Cabin) are not eligible and are not refunded under TCG.

 

Delays & rescheduling not covered

TCG does not apply to delays, postponements, or rescheduling of a trip—even when caused by:

• the technical condition or maintenance checks of the boat,

• weather, sea state, port closures, or other navigational/safety considerations,

• the captain’s operational decision (including route/time changes for safety or logistics).

​

Other exclusions

TCG does not cover circumstances beyond the captain’s or platform’s control, including:

• Weather and force majeure: natural disasters, hurricanes, port closures, armed conflicts, and other events of force majeure.

• Crew-side issues: a crew member cancels, is late, or lacks required documents. Yacht Cabin acts as a marketplace and does not control captain/crew actions.

• Other non-material changes: route/menu/cabin or other adjustments made by the captain/crew for operational reasons that do not amount to a material misrepresentation.

• Third-party travel costs outside Yacht Cabin: e.g., flights, accommodation, visas, ground transport, meals ashore, travel insurance, or any other expenses not paid via Yacht Cabin. These are not covered or reimbursed under TCG.

​

If your case qualifies under TCG, Yacht Cabin refunds all amounts paid via the platform: the service fee, any deposit, and any trip payment processed by Yacht Cabin. Refunds are sent to the original payment method (or another convenient method) as soon as the cancellation is confirmed.

If you believe your situation is covered by TCG, please contact Yacht Cabin Support via hello@ycabin.com to submit your refund request. For details on trip statuses and confirmation flow, see the relevant sections of our FAQ.