Refund Policy
Last updated: 10 June 2026
Scope. This policy covers payments processed through Yacht Cabin: booking deposits and the optional identity verification fee. Any payments made directly to a captain or via third parties (outside Yacht Cabin) are not covered and are not refunded under this policy.
Time zone. All times are in the local time of the departure port.
Confirmed status. A trip is “Confirmed” when the captain has approved the request and the booking deposit has been paid. (See our FAQ for the full trip status flow.)
Booking deposits
If the crew cancels
• More than 72 hours before departure (T > 72h): Full refund of the booking deposit. (At this point the funds are still held via Stripe.)
• 72 hours or less before departure (T ≤ 72h): The deposit is non-refundable and is retained by the captain, as it has been released to the captain to hold the reserved spot.
• The cancellation timestamp is taken from the in-app “Withdraw” action.
If the captain cancels or the trip is made unavailable
At any time after a trip is Confirmed, you receive a full refund of all amounts paid through Yacht Cabin if:
• The captain cancels the trip after you have confirmed participation;
• The boat is unavailable for any reason (e.g., technical breakdown, double-booked on your date);
• Material misrepresentation: the actual boat or essential trip conditions differ significantly from the listing (e.g., a clearly different model/equipment or location);
• Platform error: a system issue caused by Yacht Cabin (e.g., double-booked berth, payment glitch).
Where the deposit has already been released to the captain, Yacht Cabin will refund the crew and recover the amount from the captain or their connected account.
(This captain-side protection replaces our former standalone “Trip Cancellation Guarantee,” which is now incorporated into this Refund Policy.)
Not covered
• Crew lateness, no-show, missing documents, or change of mind within 72 hours of departure.
• Delays, postponements, or rescheduling of a trip — including those caused by the technical condition or maintenance of the boat; weather, sea state, port closures, or other navigational/safety considerations; or the captain’s operational decisions (including route/time changes for safety or logistics).
• Circumstances beyond the captain’s or platform’s control, including weather and force majeure (natural disasters, hurricanes, port closures, armed conflicts, and similar events).
• Non-material changes (route, cabin, or other adjustments made by the captain for operational reasons that do not amount to a material misrepresentation).
• Third-party travel costs outside Yacht Cabin: flights, accommodation, visas, ground transport, meals ashore, travel insurance, or any other expenses not paid via Yacht Cabin.
Identity verification fee
• The identity verification fee is charged only if verification is successful. If verification is unsuccessful or cannot be completed, you are not charged.
• EU/EEA consumers may withdraw from the verification service within 14 days of purchase by contacting hello@ycabin.com; the fee will be refunded and your verified status may be removed.
• Outside the EU/EEA 14-day withdrawal right, the verification fee is non-refundable, as the service is performed upon purchase.
How to get a refund
• Withdraw in the app, or contact us via hello@ycabin.com.
• Refunds are issued to the original payment method; processing times depend on your bank or card issuer.
Quick examples
• You cancel 5 days before departure → booking deposit refunded 100%.
• You cancel 36 hours before departure → booking deposit not refunded (retained by the captain).
• Captain cancels any time after you’re Confirmed → full refund of amounts paid via Yacht Cabin.
• Trip is double-booked due to a platform error → full refund of amounts paid via Yacht Cabin.