Refund Policy
For how the refund policy applies to the Trip Cancellation Guarantee (TCG), see this article. For the service fee paid through Yacht Cabin, continue reading below.
Scope. This policy covers the Yacht Cabin service fee only.
Eligibility. Applies to trips with Confirmed status (captain approved + service fee paid). See in the FAQ for details.
Time zone. All times are in the local time of the departure port.
If the crew cancels
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More than 72 hours before departure (T > 72h): Full refund of the service fee.
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72 hours or less before departure (T ≤ 72h): Service fee is non-refundable.
The cancellation timestamp is taken from the in-app “Withdraw” action.
If the captain cancels (or the trip is made unavailable)
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At any time after Confirmed, if the captain cancels, the boat is unavailable, there is a material misrepresentation, or a platform error occurs (e.g., double-booked berth, payment glitch), the service fee is fully refunded.
Not covered
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Crew lateness/no-show, missing documents, or change-of-mind inside 72h.
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Any payments made outside Yacht Cabin.
How to get a refund
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Withdraw in the app or contact us via hello@ycabin.com
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Refunds are issued automatically to the original payment method; processing times depend on your bank/card issuer.
Quick examples
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You cancel 5 days before departure → service fee refunded 100%.
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You cancel 36 hours before departure → service fee not refunded.
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Captain cancels any time after you’re Confirmed → service fee refunded 100%.
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Trip is double-booked due to a platform error → service fee refunded 100%.